Skip to content
glowfish
+49 89 55063107 Customer portal

Home · Self-service

Self-service

Overview of all customer portal features, sorted by product. Available around the clock, with no waiting for support.

Domains and DNS

  • DNS management for A, AAAA, CNAME, MX, TXT, SRV, CAA, NS and TLSA records, with individual TTL
  • Wizards for SPF, DKIM, DMARC and DANE
  • Linking of domain and vServer with automatic DNS records and reverse DNS

Managing DNS records · Domains

Web hosting and email

  • Mailboxes, forwarding and out-of-office replies, freely allocatable mail storage
  • Migration of existing mailboxes from your previous provider
  • Databases with import and download, application catalog
  • On-demand backups, download and restore

Moving your website to us · Web hosting

vServer

  • Browser console, restart, reinstallation and rescue system
  • Reverse DNS (rDNS), additional IPv4 addresses available
  • Backup as a downloadable archive or on a schedule to your own SFTP server
  • Rettungsverzeichnis (temporary storage that is kept during a reinstallation)

Getting started · vServer

Game servers

  • Game switch at any time at no extra charge, the world of the previous game is kept
  • Mods (from tier M) and your own worlds
  • Daily backup with 30-day retention and download
  • Last save is kept for 90 days after the contract ends

Save after cancellation · Tiers and prices · Configurator

Valheim · Minecraft · Factorio · Project Zomboid · Terraria · Hytale · Garry's Mod · Core Keeper · Don't Starve Together

Web radio

  • Freely configurable access details, programs, format and bitrate
  • Your own playlist, downloadable recordings
  • Track list as CSV for GEMA and GVL, listener statistics
  • Your own domain with automatic certificate

Setting up web radio · Web radio

Server monitoring and DynDNS

  • Custom checks, alert recipients by email and SMS, quiet hours per recipient
  • DynDNS names and access keys, updates from a router or script

Server monitoring · DynDNS on a Fritz!Box

Access for additional users

  • Separate logins for administrators, moderators or accounting
  • Permissions per contract and per action, e.g. restart only
  • Cancellation, orders and payment details reserved for the account holder

Setting up access

Referrals and Glowcoins

  • Personal referral link with a discount for new customers
  • Glowcoins worth the first monthly amount for each referral
  • Glowcoins applied to invoices, also automatically

Referrals and Glowcoins

Payment link

  • Payment link for players, viewers and community
  • Payment without login, with message and name or anonymously

Sharing server costs

Contracts and invoices

  • Plan change: larger plan immediately and prorated to the day, smaller plan at the end of the contract
  • Annual payment with discount, automatic payment by SEPA direct debit or card
  • Payment of open invoices individually or combined by card or PayPal
  • Online cancellation with withdrawal

Price overview

Security

  • Login with a second factor via authenticator app or SMS
  • Access for additional users with their own password and SMS confirmation

Downloading backups